Frequently Asked Questions

  • Are your ingredients organic?

    At OTR Meals, we take great pride in providing our customers with high-quality products. I'm pleased to inform you that all of our ingredients are sourced from organic suppliers. We prioritize using organic ingredients to ensure that our meals are as natural and healthy as possible.
  • Are your ingredients organic?

    Thank you for reaching out to us. I'd be happy to assist you with redeeming your points. To redeem your points, please follow these steps: Click to go to Rewards page Generate a rewards code by clicking on the "Redeem" button. Once the code is generated, copy it for later use. Proceed to the che...
  • Can I customize a meal?

    We appreciate your question about customizing your meal to exclude an ingredient. At OTR Meals, we strive to provide high-quality and convenient meals to our customers. However, at this time, we do not offer ingredient substitutions or the ability to customize individual meals to exclude specific...
  • Does OTR offer new member discounts?

    Yes we do, please input promo code cook4me at checkout to redeem a 15% discount on discountable products on your order.
  • Do you cook with oil

    We use sesame oil and high oleic sunflower oil in our meals, which add a unique flavor to our dishes. None of our ingredients are fried or contain hydrogenated oils.
  • How do I redeem a reward?

    Lets start at our Rewards page Click here to go to our Rewards Page If you have not made an account with us yet, please register by joining now. All members are automatically registered for the program, but just in case you are a new member you can join prior to purchase. 1. JOIN NOW or LOGIN...
  • How do I use a Gift card or Store Credit?

  • Is your meat Halal?

    Yes, all of our meat is Halal. We began using solely Halal meats a few years back to ensure our meals are suitable for the many.
  • Our Meats & Seafood Sourcing

    We are proud to offer meats that are of the best grade possible and sourced from farms that prioritize ethical practices. Our meats come from grass-fed, free-range farms where the animals are raised without the use of antibiotics. Additionally, our meats are hand-slaughtered through the halal pro...
  • What time do you deliver?

    We deliver our orders between 3-8 pm on Sundays and Wednesdays. On delivery day you will receive an email with a live tracker and a delivery window with an estimated time of arrival.
  • When is the order deadline?

    Our order deadline is 9pm on Fridays. We have set this deadline to ensure that we have enough time to prepare and deliver your orders in a timely manner. We do continue to sell after 9pm on Fridays, through until 9pm on Saturdays of limited inventory for Sunday delivery. Our complete Wednesday m...
  • When will my order arrive?

    Each week we have two delivery days, with a menu specific to each day. Our deliveries will arrive between 3:00 p.m. and 8:00 p.m. on Sundays and Wednesdays. At 12 noon on delivery day you’ll receive your first notification via email with a live web tracker. This tracker will also show a window ...
  • Where does OTR Deliver?

    We deliver to these areas: | North | East | West | | ----- | ---- | ---- | | Aurora | Ajax | Milton | | New Market | Whitby | Georgetown | | Richmond Hill | Oshawa | Oakville | | King City | Courtice | Burlington | | Whitchurch-Stouffville | Bowmanville | Hamilton | | Markham | Brooklin | Stoney...