Frequently Asked Questions

  • Are your ingredients organic?

    At OTR Meals, we are committed to producing meals with only the best ingredients. We focus on using organic ingredients whenever possible, and when necessary, select the best non-organic alternatives to keep our meals natural and healthy. We thoroughly inspect all our produce and choose vegetable...

  • Can I customize a meal?

    We appreciate your question about customizing your meal to exclude an ingredient. At OTR Meals, we strive to provide high-quality and convenient meals to our customers. However, at this time, we do not offer ingredient substitutions or the ability to customize individual meals to exclude specific...

  • Does OTR Meals Offer Referral Rewards?

    Yes, we offer a fantastic referral reward. Give $25, Get $25 Spread some love. Give your friend $25 off their first order. It's a win-win kind of thing! *You can only refer friends who are not yet customers of ours. Click here to go to our Referrals page Thank you!

  • Does OTR offer new member discounts?

    Input meals4me at checkout 🎉

  • Do you cook with oil

    Primarily we use olive oil and avocado oil. We also use sesame oil and high oleic sunflower oil in some dressings for our meals, which add a unique flavor to our dishes. None of our ingredients are fried or contain hydrogenated oils.

  • Is your meat Halal?

    Yes, all of our meat is Halal. We began using solely Halal meats a few years back to ensure our meals are suitable for the many.

  • What time do you deliver?

    We deliver our orders between 3-8 pm on Sundays and Wednesdays. On delivery day you will receive an email with a live tracker and a delivery window with an estimated time of arrival.

  • When is the order deadline?

    For upcoming Sunday orders, the cut-off time for one-time and new subscription orders is Thursday at 11:59 pm. The deadline for changes to recurring subscription orders is 10 am Thursday; the subscription app processes your order automatically soon after. For upcoming Wednesday orders, the cut-o...

  • When will my order arrive?

    Each week we have two delivery days, with a menu specific to each day. Our deliveries will arrive between 3:00 p.m. and 8:00 p.m. on Sundays and Wednesdays. At 12 noon on delivery day you’ll receive your first notification via email with a live web tracker. This tracker will also show a window ...

  • Where does OTR Deliver?

    We deliver to these areas: | North | East | West | | ----- | ---- | ---- | | Aurora | Ajax | Milton | | New Market | Whitby | Georgetown | | Richmond Hill | Oshawa | Oakville | | King City | Courtice | Burlington | | Whitchurch-Stouffville | Bowmanville | Hamilton | | Markham | Brooklin | | | K...